In such instances, it can make a note of your suggested changes and actions to be performed. With the passing of time, it learns to take actions in a more efficient manner to execute the things it has learnt. Generally, the recorders are saved for better reference in the future and the answer recorded in the bot can be integrated with the system to make further improvements in the system.
Besides recording an answer, the bot can also be programmed to learn patterns based on real-time usage. It can be taught to offer advice based on the changes and actions undertaken by you or the company. When working on your behalf, the bot will help you in various ways.
A Facebook Messenger Bot, also known as a chatbot, is an artificially intelligent artificial intelligent computer program. Its primary function is to act as a personal assistant for you, to assist you in the running of your business. It has the capability to teach itself conversational English language using a variety of built-in and external pre-recorded audio and video files and is capable of responding to these recorded responses, using its own built-in database of conversational patterns.
While using the bot, the user is required to keep him/her records separately from the one that is created for the Bot to analyze. This is to avoid any duplication of work. It's also important to keep the records from the other parts of the team which may see your data.
It is essential that the system follows the relevant office rules regarding keeping records of employees in a secure place. It is also a good idea to keep the bots recorded in a computer that is not connected to the internet at all. It's always best to keep them off-line when away from the office.
The programs are prepared by people having conversational skills to deliver customer service solutions that are customized to specific requirements. Messenger Bots are also based on the advanced intelligent artificial intelligence technology, which helps a team of professionals make conversational mistakes while working. It will perform more effectively than an individual working alone.
The building process starts with the creation of the Bot. It is important to provide the right set of instructions for each Bot to do specific tasks. It is also important to pay attention to the basic functions that are required for the usage of the bot. These are:
Perhaps the most important things that need to be observed are the guidelines of the brand. Messenger Bot teams should be reminded to follow the best practices for business processes and create a corporate culture that is agreeable to all existing employees and prospective employees. Communication between managers and bot teams is very essential for running the business smoothly.
Some of the more important functions which the bots need to perform are:
As mentioned above, some companies use the Bot to respond to questions or receive information from customers. The bot is also used to present feedback of the customer on various fields. It is important to select the right set of messages to send to the customer to get the maximum response.
On the other hand, it is also important for the bot to remember information that is placed in the user's profile. It is also important to ensure that there is no communication of a sensitive nature. The Messenger Bot should also not access other users' accounts.
Today, the Bot is becoming an important part of a business today. The next phase of the Bot's development is to incorporate the information from the user into the existing data base of the bot. If necessary, the content can be adapted from the original content.